FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS

-How can I order?

You can order our products through our website www.parex.gr. Alternatively, you can submit your order via phone, by calling us in +30 216 900 2000.

-Where is my order?

You can track the progress of your order through the field <<My account>>. Alternatively, you can search for your order using the tracking number that you have received by email.

-Where can I pick up my order?

For orders which are delivered within Greece:

You can receive your order in your place, by selecting Home Delivery. Alternatively, you can ask for your order to be delivered to a nearby store of the cooperating courier company. Finally, there is the possibility to pick up your order from one of our stores. For the list of the stores click here.

For International Orders:

You can receive your order in your place, by selecting home delivery by courier/post.

-How can I pay for my order?

The available payment methods are: Cash on delivery, Credit/Debit Card, PayPal, Deposit to Bank, Pay In Store.

-How many days will it take to receive my order if I order today?

All the orders are dispatched from our warehouse within two working days from the moment they are registered in our system.

For the time needed for your orders to be delivered, please refer to the table below:

Country

Delivery time

GREECE

2- 3 working days

Attica & big cities

1-2 working days

Land & island destinations

2-4 working days

Difficult to reach areas

2-5 working days

Parex Store Pick Up

1-5 working days

Cyprus

1-8 working days

ABROAD (EU & International Destinations)

2-15 working days

-I received a different product from what I bought. What do I do now?

We are very sorry that you didn't receive the correct product. However, you don't need to worry since we will send you the product you ordered as soon as you inform us!

If you received a different product from what you ordered, contacts us through email in [email protected] or call us at +30 216 900 2000.

-I received a defective product

We are very sorry that you received a defective product. We perform quality checks in all of our footwear before we ship them. However, there is a chance that we will miss some. If the product you received was defective, contact us through email at [email protected] or at +30 216 900 2000.

-Can I change my order after I submit it?

We are very quick in packing the orders. A big percentage of the orders leave our storages on the same day. However, if your order has not been shipped yet, you can call us at +30 216 900 2000 and ask us to change your order.

-Can I cancel my order after I submit it?

We will be able to cancel your order if it hasn't been delivered to the courier company. Unfortunately, if you order is delivered to the courier company, it cannot be canceled and you will have to follow the product return procedure.

-I bought something and while I haven't received it, its price has changed. Do I qualify for a refund?

The price that you buy the product with is the price that product had when the order was made. To be fair to all our customers, this price cannot change afterward.

-Can I ask for my order to be delivered as a gift?

Yes, you can ask us to send gift packaging with your order, when you are completing your order.

-Can I make a reservation for some products?

Unfortunately, we can't make reservations.

PAYMENTS

-Where can I find a coupon code?

You can sign up to our newsletter to be the first one to receive our news and offers. Moreover, you can follow us in social media, as well as visiting our site often!

-How can I use the coupon code?

If you have a gift voucher, you can use it for your purchases, by applying the code in the shopping cart. You can also use your voucher for phone orders. Don't forget that every voucher has its terms and conditions of use.

-How can I pay for my order?

The available payment methods are: Cash on delivery, Credit/Debit Card, PayPal, Deposit to Bank, Pay In Store.

-Can I pay when I receive my order?

You can pay when your order is delivered to you by selecting cash on delivery as a payment method. Please note  Cash On Delivery is free of charge and is only available as a payment method in selected countries.

-Is paying by credit card safe?

Completely! The credit card billing is done in cooperation with the National Bank of Greece. We follow all the safety procedures which are associated with the transfer of sensitive information, while this information is not stored in our records. Therefore there is nothing to worry about.

-Can I pay in a Parex store?

You can pay in one of the Parex stores by selecting Parex Store Pick Up as a shipping method and Pay In Store as a payment method.

-Which credit/debit cards do you accept?

We accept all the credit and debit cards.

-Can I pay in installments in my credit card order?

For orders of value 100€ and higher, you can choose to pay the amount in 3 interest-free installments.

DELIVERY

-Where is my order?

You can track the progress of your order through the field <<My account>>. Alternatively, you can search for your order with the dispatch number that you have received by email.

-In which areas or countries do you ship products?

We ship products in all the areas of Greece with a courier service.

We deliver to the following countries in Europe: Albania, Andorra, Austria, Bellarus, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

We also deliver to the following International countries: USA, Australia.

Customs & Duties burden the recipient. 

For deliveries in other countries, please get in touch with us at [email protected]

-How much are the shipping costs?

For orders which are delivered in Greece, the shipping costs are adjusted to 3€ for orders less than 45€ while the shipping cost for orders more than 45€ is FREE.

Shipping cost for orders in Europe is 12€ for orders less than 120€, while for orders more than 120€ is FREE.

For deliveries to International Destinations shipping cost is 25€. 

Customs & Duties burden the recipient. 

-How are the orders delivered abroad?

For the shipping of all our products, we use trackable courier/local post service since in this way we can ensure speed and service in the delivery of your order. To see with which company your order has been shipped, check the product delivery confirmation email of your order.

-With which courier companies do you work with?

We are working with the company Speedex for deliveries within Greece while for the rest of the world we use DHL, UPS or ELTA.

-Can I receive my order today?

Even though we are very quick to pack and dispatch the orders, it is not possible to receive your order on the same day.

-Can I pick up my order from a Parex store?

Of course, it is possible to pick up your order from a Parex store. To see the addresses of the stores, click here.

-Can I pick up my order from the local store of the courier company you are working with?

Of course, you can pick your order from the local store of the courier company we are working with.

-What happens if I'm not in the house when the order is being delivered?

No problem! You can contact the courier company which has your packet and by giving them your tracking number, you can set up the receipt of your order from a nearby store or set a new delivery date.

RETURNS

-What is the return policy?

You have the right to exchange or return products you ordered within 14 days from the date you received your order as long as the products are in the original packing, have not been worn or used and are in perfect condition.

In every case, you need to remember that there shipping charges. To see what those shipping charges are, click here.

To see the product exchange/return process click here.

-What is the return policy for countries abroad?

You can return the products you ordered within 14 days from the date you received your order as long as the products are in the original packing, have not been worn or used and are in perfect condition.

Abroad deliveries are not possible to be replaced/exchanged. If you wish to exchange/replace a product you bought you will have to make a new order and return what you don't want to keep.

To see the product return process from abroad, click here.

-What is the exchange/return procedure?

For orders within Greece:

Select which products you wish to return, from the product return form, which is contained in your packet. You will help us improve if you note down the reason that you are returning the products.

In the case of exchanging/replacing products, fill out the codes of the new products you wish to receive and call us at +30 216 900 2000 or email us at [email protected] to commit them.

If you wish to proceed with a refund, fill out the respective field in the form. In the case that the payment was made with cash on delivery or with bank deposit, fill out the IBAN, the account number and the first and the last name of the beneficiary of the bank you want the money to be returned to. If the payment was made with credit/debit card, the billing of the amount is done on the card..

Now you can place the products inside the box you received them and call the courier company that delivered the order to you and inform them to come and pick the packet you wish to return (Speedex 801 11 000 & 210 340 7000, ACS 801 500 1111 & 210 81 90000)

-How does the refund process work?

The money return, which corresponds to the value of the products, will be completed within 14 days from the date we receive the returned products.

If the payment was made with cash on delivery or with bank account deposit, fill out the IBAN, the account number and the first and last name of the beneficiary of the bank you wish the money to be returned to, in the product return form. If you paid with a credit/debit card or PayPal, the billing of the amount is done in the card or PayPal respectively. If the payment of your order was done in one of our stores, we CAN'T return the money to you, but only exchange the product.

-Can I get a refund when I have paid for my order in the store?

No, if you made your order and paid for it at the store you can't get a refund. You can, however, swap/exchange the product your originally picked, by choosing a different one from our big collection.

-Are there fees to return a product?

For returns within Greece, you can use the company Speedex to return the packet to our warehouse. In that case, you need to state to the courier company that the shipping will be done with recipient billing.

If the return is about an exchange, then you will be charged for 3€ when you receive the swapped products.

If the return is about a refund, then we will subtract the shipping costs, which is 3€, from the total amount to be returned.

Keep in mind that returns from different transport services will not be accepted.

-I am a customer from abroad, how can I return the product to you?

The product return from abroad is done with the charge of the customer and only with the use of a trackable transport service.

After filling out the return form, just pack the product in the box you received it in and send it back to us. The return information can be found on the return form.

As soon as we receive your returned products, we will refund the amount paid within the next working days.

-Can I swap for a different product?

Of course, you can swap, as long as it follows the swap/return/exchanges policy which you will find here.

-Can I exchange a product in a Parex store?

Yes, you can swap in one of our stores within 14 days from the date that you received your order. Simply go to the store with the products and the receipt and our staff will help you.

Keep in mind that you cannot swap in a cooperating store.

-I have sent the products back to you for a return, have you received them?

You can check if we have received the return parcel you send, by searching with the tracking number the courier company gave to you when you made the product return.

Keep in mind that even if the product has arrived in our warehouse, we need some time to process its exchange or return.

-I lost my return form, where can I find a new one?

You can request a new form by email at [email protected]

-I have asked for a refund, when will it take place?

All refunds are completed within 14 days from the day that we receive your return.

-How quickly are the products being exchanged?

All the orders are serviced from our warehouse within 14 days from the day that we receive your return.

-When is it NOT possible to exchange/return a product?

All returns which are done within 14 days from the date the product was received follow the return/exchange policy concerning the condition of the product will be accepted. Unfortunately, we cannot accept returns of any product without the receipt or exchanges for products purchased from cooperating Parex stores. To return those products, you will have to contact the store where the purchase was made.

-How can I return a defective product?

In the unfortunate case that you received a defective product, you will have to contact us via email at [email protected] or +30 216 900 2000, so we can proceed with the replacement of the product as soon as possible.

If it is convenient for you, you can visit a Parex store and our staff will help you there.

PRODUCTS

-How can I know if a product is available in a Parex store?

You can always gve us a shout about the products you are interested in and we will let you know about the instore availability.

-Are the prices on the website the same with the prices in Parex stores?

Yes. The prices in all Parex stores are the same as the ones in www.parex.gr

-What can I do if I don't find my size?

In case you won't find your size, we advice you to get in touch with us and we will let you know if the product you are interested in will become available.

MY ACCOUNT

-Why should I create an account?

We suggest that you create an account so you can have control over the history of your orders, the address book as well as your information. Additionally, by creating and account the buying process is done more quickly and easily.

-Can I order a product without creating an account?

Yes, you can complete your order without having created an account and choose if you want to create one, after the order is complete, for your facilitation.

-I can't remember my account password. What do I do?

You can select to be reminded your password by clicking the respective link on the connection page. You will need to have access to your email for the reminding process to be completed.

-I want to shut down/delete my account. How do I do it?

You can delete your account from your profile or send us a request at [email protected]

-What is the purpose of the Wishlist?

You can save the products that you like to your wish list and have direct access to them every time that you log into your account.

-I don't receive emails from Parex. What can I do about that?

To receive our news and our offers, you will need to sign up for our newsletter.