You can order our products through our website www.parex.gr. Alternatively, you can submit your order via phone, by calling us in +30 216 900 2000.

You can track the progress of your order through the field My Account. Alternatively, you can search for your order using the tracking number that you have received by email.

For orders which are delivered within Greece:

You can receive your order in your place, by selecting Home Delivery. Alternatively, you can ask for your order to be delivered to a nearby store of the cooperating courier company. Finally, there is the possibility to pick up your order from one of our stores. For the list of the stores click here.

For International Orders:

You can receive your order in your place, by selecting home delivery by courier/post.

The available payment methods are: Cash on delivery, Credit/Debit Card, PayPal, Deposit to Bank.

All the orders are dispatched from our warehouse within two working days from the moment they are registered in our system.

For the time needed for your orders to be delivered, please refer to the table below:

We are very sorry that you didn't receive the correct product. However, you don't need to worry since we will send you the product you ordered as soon as you inform us!

If you received a different product from what you ordered, contacts us through email in [email protected] or call us at +30 216 900 2000.

We are very sorry that you received a defective product. We perform quality checks in all of our footwear before we ship them. However, there is a chance that we will miss some. If the product you received was defective, contact us through email at [email protected] or at +30 216 900 2000.

We are very quick in packing the orders. A big percentage of the orders leave our storages on the same day. However, if your order has not been shipped yet, you can call us at +30 216 900 2000 and ask us to change your order.

We will be able to cancel your order if it hasn't been delivered to the courier company. Unfortunately, if you order is delivered to the courier company, it cannot be canceled and you will have to follow the product return procedure.

The price that you buy the product with is the price that product had when the order was made. To be fair to all our customers, this price cannot change afterward.

Yes, you can ask us to send gift packaging with your order, when you are completing your order.

Unfortunately, we can't make reservations.

You can sign up to our newsletter to be the first one to receive our news and offers. Moreover, you can follow us in social media, as well as visiting our site often!

If you have a gift voucher, you can use it for your purchases, by applying the code in the shopping cart. You can also use your voucher for phone orders. Don't forget that every voucher has its terms and conditions of use.

The available payment methods are: Cash on delivery, Credit/Debit Card, PayPal, Deposit to Bank.

You can pay when your order is delivered to you by selecting cash on delivery as a payment method. Please note Cash On Delivery is free of charge and is only available as a payment method in selected countries.

Completely! The credit card billing is done in cooperation with Eurobank. We follow all the safety procedures which are associated with the transfer of sensitive information, while this information is not stored in our records. Therefore there is nothing to worry about.

No. You can pay by selecting Credit/Debit Card or PayPal as a payment method at checkout.

We accept all the credit and debit cards.

You can track the progress of your order through the field My account. Alternatively, you can search for your order with the dispatch number that you have received by email.

We ship products in all the areas of Greece with a courier service.

We deliver to the following countries in Europe: 

Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Customs & Duties burden the recipient. 

For deliveries in other countries, please get in touch with us at [email protected].

For orders which are delivered in Greece, the shipping costs are adjusted to 3€ for orders less than 45€ while the shipping cost for orders more than 45€ is FREE.

Shipping cost for orders in Europe is 12€ for orders less than 120€, while for orders more than 120€ is FREE.

For deliveries to International Destinations shipping cost is 25€. 

Customs & Duties burden the recipient. 

For the shipping of all our products, we use trackable courier/local post service since in this way we can ensure speed and service in the delivery of your order. To see with which company your order has been shipped, check the product delivery confirmation email of your order.

We are working with Speedex and Geniki Taxydromiki for deliveries within Greece while for the rest of the world we use DHL, ELTA or Kronos Express (Cyprus).

Even though we are very quick to pack and dispatch the orders, it is not possible to receive your order on the same day.

Of course, it is possible to pick up your order from a Parex store. To see the addresses of the stores, click here.

Of course, you can pick your order from the local store of the courier company we are working with.

No problem! You can contact the courier company which has your packet and by giving them your tracking number, you can set up the receipt of your order from a nearby store or set a new delivery date.

You have the right to exchange or return products you ordered within 14 days from the date you received your order as long as the products are in the original packing, have not been worn or used and are in perfect condition.

In every case, you need to remember that there shipping charges. To see what those shipping charges are, click here.

To see the product exchange/return process click here.

You can return the products you ordered within 14 days from the date you received your order as long as the products are in the original packing, have not been worn or used and are in perfect condition.

Abroad deliveries are not possible to be replaced/exchanged. If you wish to exchange/replace a product you bought you will have to make a new order and return what you don't want to keep.

To see the product return process from abroad, click here.

For orders within Greece:

Select which products you wish to return, from the product return form, which is contained in your packet. You will help us improve if you note down the reason that you are returning the products.

In the case of exchanging/replacing products, fill out the codes of the new products you wish to receive and call us at +30 216 900 2000 or email us at [email protected] to commit them.

If you wish to proceed with a refund, fill out the respective field in the form. In the case that the payment was made with cash on delivery or with bank deposit, fill out the IBAN, the account number and the first and the last name of the beneficiary of the bank you want the money to be returned to. If the payment was made with credit/debit card, the billing of the amount is done on the card.

Now you can place the products inside the box you received them and call the courier company and inform them to come and pick the packet you wish to return (Speedex 801 11 000 & 210 340 7000, Geniki Taxydromiki 210 48 51 100).

The money return, which corresponds to the value of the products, will be completed within 14 days from the date we receive the returned products.

If the payment was made with cash on delivery or with bank account deposit, fill out the IBAN, the account number and the first and last name of the beneficiary of the bank you wish the money to be returned to, in the product return form. If you paid with a credit/debit card or PayPal, the billing of the amount is done in the card or PayPal respectively.

If your order was picked up from one of our stores the money return could be done direct from the store.

For returns within Greece, you can use the company Speedex or Geniki Taxydromiki to return the packet to our warehouse. In that case, you need to state to the courier company that the shipping will be done with recipient billing.

If the return is about an exchange, then you will be charged for 3€ when you receive the swapped products.

If the return is about a refund, then we will subtract the shipping costs, which is 3€, from the total amount to be returned.

Keep in mind that returns from different transport services will not be accepted.

The product return from abroad is done with the charge of the customer and only with the use of a trackable transport service.

After filling out the return form, just pack the product in the box you received it in and send it back to us. The return information can be found on the return form.

As soon as we receive your returned products, we will refund the amount paid within the next working days.

Of course, you can swap, as long as it follows the swap/return/exchanges policy which you will find here.

Yes, you can swap in one of our stores within 14 days from the date that you received your order. Simply go to the store with the products and the receipt and our staff will help you.

Keep in mind that you cannot swap in a cooperating store.

You can check if we have received the return parcel you send, by searching with the tracking number the courier company gave to you when you made the product return.

Keep in mind that even if the product has arrived in our warehouse, we need some time to process its exchange or return.

You can request a new form by email at [email protected] .

All refunds are completed within 14 days from the day that we receive your return.

All the orders are serviced from our warehouse within 14 days from the day that we receive your return.

All returns which are done within 14 days from the date the product was received follow the return/exchange policy concerning the condition of the product will be accepted. Unfortunately, we cannot accept returns of any product without the receipt or exchanges for products purchased from cooperating Parex stores. To return those products, you will have to contact the store where the purchase was made.

In the unfortunate case that you received a defective product, you will have to contact us via email at [email protected] or +30 216 900 2000, so we can proceed with the replacement of the product as soon as possible.

If it is convenient for you, you can visit a Parex store and our staff will help you there.

You can always give us a shout about the products you are interested in and we will let you know about the instore availability.

Yes. The prices in all Parex stores are the same as the ones in www.parex.gr .

In case you won't find your size, we advice you to get in touch with us and we will let you know if the product you are interested in will become available.

We suggest that you create an account so you can have control over the history of your orders, the address book as well as your information. Additionally, by creating and account the buying process is done more quickly and easily.

Yes, you can complete your order without having created an account and choose if you want to create one, after the order is complete, for your facilitation.

You can select to be reminded your password by clicking the respective link on the connection page. You will need to have access to your email for the reminding process to be completed.

You can delete your account from your profile or send us a request at [email protected] .

You can save the products that you like to your wish list and have direct access to them every time that you log into your account.

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